SUCCESSFUL WORK RELATIONSHIPS depend on knowing that the person who generates the most respect can also have the greatest influence over performance and results.
The primary goal of our award winning Successful Work Relationships Training Series for Leaders and Teams, which received the highest evaluations from ExxonMobil every year for 34 years, continues to support the growth of leaders through our new monthly public program, The Professional Development Training Series (PDS). Participants receive an integrated set of practical tools and techniqiues for moving quickly and respectfully through conflicts with co-workers and customers to reaching agreements everyone wants to keep.
The following 3.5 minute video excerpt, as well as series of sample program handouts from this training are available for FREE below. A more detailed overview of descripions of each of the 12 PDS modules, plus video testimonials are available at: www.pdspr.info
Rob's 19 minute full TEDx Talk 3min End Conflict with 3 Questions
on How Leaders Balance Authority
and Collaboration
The 3 Questions video demonstrating one of our most powerful and memorable insights on how to End Conflict with 3 Questions is also in the TEDx talk but this video is just 3 minutes. If you want to change a person's point of view from theirs to yours, you have to make sure they experience being understood about their point of view - first!
This is the first step in having more positive influence in your relationships - at work and at home.
Feedback Guidelines in the Workplace: Participants will discuss 14 aspects
of what is appropriate and what is inappropriate in relation
to giving and receiving feedback in a professional setting.
Emotional Intelligence Slides:
Most leaders need more than just IQ, they also need EQ, awareness of self and others in order to better management self and others.
Interface Resolution Flowchart: A powerful process for increased cross functional collaboration, and when agreements are not possible, how to respectfully take it to a higher authority to decide.
KEY OBJECTIVES
Use principles of the Martial Arts to reduce resistance and
gain leverage with co-workers and customers.
Apply the Feedback Sandwich model to typical workplace scenarios
to give clear, direct, supportive, and constructive critique.
Resolve 50-90% of disagreements and misunderstandings.
Reduce the resistance of others to your point of view.
Commitment to Action: At the end of each module, participants review all techniques, recommendations, and
personal discoveries from the class, and individually choose one thing they will practice to build a new habit for
creating successful work relationships.
MATERIALS/TEXT
Highly interactive
Course will be approximately 30% presentation, with activities, exercises, group and dyad discussions.
Available support materials include: workbook, CDs, video tape, reminder cards, reminder mug.
Facilitator package is available for in-house training with video tape, audio tapes, Facilitator Instruction manual,
and Participant manuals.
COURSE LENGTH
One to three days
The course time and content can be customized to fit the client’s needs.
FOR MORE INFORMATION
Contact:
Stephen Haslam
Resource International
6119 Bankside
Houston, TX. 77096,
Phone: 713-305-1812